Terms of Use

1. Introduction

These Terms of Use govern your use of the Shirtworks website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree to these terms, please do not use our services.

2. Company information

Shirtworks is a trading name operated from Unit 7 Ashville Way, Oxford, OX4 6TU. You can contact us by telephone on 01865 242434 or by email through our contact form.

3. Service description

Shirtworks provides custom apparel printing and embroidery services including but not limited to:

  • Screen printing services
  • Digital printing (DTG and DTF)
  • Embroidery services
  • Vinyl printing and cutting
  • Custom garment decoration
  • Design services

4. Ordering and payment

Orders placed through our website constitute an offer to purchase. All orders are subject to acceptance and availability. We reserve the right to refuse any order at our discretion. Payment must be made in full before production begins unless alternative arrangements have been agreed in writing.

5. Pricing and quotations

All prices are quoted in British Pounds (GBP) and are exclusive of VAT unless otherwise stated. Quotations are valid for 30 days from the date of issue unless otherwise specified. Prices may be subject to change without notice.

6. Production and delivery

Production times vary depending on the complexity and quantity of your order. Standard production times will be communicated at the time of ordering. Delivery times are estimates and are not guaranteed. We will make every effort to meet agreed delivery dates but cannot be held liable for any delays.

7. Quality and approval

We take pride in the quality of our work. Digital proofs will be provided for approval before production begins. Once approved, any errors in the final product that match the approved proof are the responsibility of the customer. We reserve the right to refuse to produce designs that we deem inappropriate or potentially infringing on intellectual property rights.

8. Intellectual property

Customers are responsible for ensuring they have the right to use any designs, logos, or artwork provided. We accept no responsibility for any infringement of intellectual property rights. Customers indemnify us against any claims arising from the use of their provided materials.

9. Returns and cancellations

Due to the custom nature of our products, orders cannot be cancelled once production has begun. Returns are only accepted in cases where the product is faulty or does not match the approved specification. Claims must be made within 7 days of delivery.

10. Limitation of liability

Our liability is limited to the value of the goods supplied. We cannot be held liable for any indirect or consequential losses including but not limited to loss of profits, business interruption, or reputational damage.

11. Data protection

We are committed to protecting your privacy. Personal information collected during the ordering process will be used solely for the purpose of fulfilling your order and providing customer service. We do not share personal information with third parties except where necessary to complete your order. See our privacy policy for full details.

12. Governing law

These terms are governed by English law and any disputes will be subject to the exclusive jurisdiction of the English courts.

13. Changes to terms

We reserve the right to modify these terms at any time. Changes will be posted on this page and will take effect immediately upon posting. Continued use of our services after changes are posted constitutes acceptance of the new terms.

14. Contact information

If you have any questions about these Terms of Use, please contact us:

See also our terms and conditions of sale and privacy policy.