What is the difference between Print on Demand and Dropshipping?

They are both the same, just different terminology.

What is the quality and type of artwork you need?

Your artwork should be sized to the size you want it. 300 DPI, png or jpg. To achieve the best results your blacks should be set to “true black”

What is your turn around time?

Our usual turnaround is normally 3-5 working days. We can offer a quicker service if you commit to us holding a small amount of plain stock on your behalf.

What if stock isn’t available?

Where possible we will offer a substitute item, but we will contact you before we print the item.

How do I pay for items?

Once you first order is sent to us we will contact you to obtain credit/debit card details that will then be held securely and automatically used for future orders.

What it my customer wants to return the item they ordered.

Because all items we ship are bespoke we do not refund returns unless the item is faulty. We can except these returns and store them for you and send them back to you periodically at your cost.

What if my items are faulty?

In the unlikely event that your items are faulty, we will arrange for them to be picked up and a replacement sent out once we receive the faulty goods. Sometimes we might ask for a photograph of the faulty item to ascertain the issue.

Print Sizes.

Our stated print sizes are not always possible onto all sizes of garments therefore print sizes are a guide and we don’t refund items if a print size is different than advertised

Can I use copyrighted images?

We will print copyrighted images it you hold a licence to use them. You will need to send us a signed form that you have teh right to use the image.

Can you add neck labels to my garments.

We can print directly onto all our t-shirts on the inside of the neck. We recommend using a grey image as this can be seen on most colours. If you want to have different coloured neck labels on the T-shirts then you will need to create a separate product for each colur of neck label print you want to offer.

We can apply a heat transfer which is suitable for sweatshirts, hoodies, polos and jogs. You can choose a maximum of 2 different colours of neck labels for these neck labels.

At the moment we cannot print size labels but most of the garments we use have a separate size label already sewn in.

Swingtags can be supplied you and applied by us to your garments.

It is not possible to sew in labels for drop shipping, but we do offer a bulk service for this, https://www.shirtworks.co.uk/labelling-and-bespoke-clothing

 

Labelling costs

 

Label print on inside of neck t-shirt £0.50 + vat
Label print on inside of sweats, hoosies, polos and joggers £1.50 + Vat £150.00 set up cost
Application of customers heat applied tags £0.25 + vat
Swing tag application £0.20 + vat

If my organic garment is GOTS approved does it mean that my finished garment is GOTS approved?

No. If your garment has had a print or embroidery applied to it then the company who has applied the decoration has to hold a Global Organic Standard Licence. Shirtworks are one of the few garment decorating companies in the UK who hold this licence for both printing and embroidery.

Can you label my garments as GOTS certified.

Yes we apply a GOTS approved sticker to all our certified garments.

If you are producing your own swing tags or printed neck labels you can include our license details on this.

Are you inks vegan friendly.

Absolutely, they are also water based, toxin free, safe to use on both adult and childrens garments and are OEKO-TEX® certified and GOTS approved

Embroidery.

Embroidery is for a maximum of 10,000 stitches and a maximum of 4 colours There is a £30.00 set up fee

Samples

Plain samples can be purchased from our website catelogue
If you want printed samples then please create your products in Shopify and register a card with us, then you can order samples as you would normally place orders

Durability.

Our industry leading Kornit machines and inks are used for major fashion brands throughout the world and will not come off in the wash.

Delivery.

Our standard delivery is Royal Mail untracked. If you require a tracked service please let us know and can do this for all your deliveries.

UK Shipping

Royal Mail Mainland Europe Shipping

DPD under 5 Garments Europen Shipping

DPD Over 5 Garments Europen Shipping

USA Delivery Up to 5 garments. £5.50

USA Delivery over 5 garments £14.00

 

Tracking my deliveries

 

Notifications

When we despatch you garments a notification is sent to your Shopify shop (or other intergration) with tracking info.

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