T-shirt printing and promotional clothing FAQs

T-shirt and clothing embroidery pricing

Our pricing for t-shirt printing and clothing embroidery is constantly being reviewed so that we can remain competitive. You will not find any prices on this website so if you need to cost a particular project then contact us by phone, email or use our online quotation page. All enquiries will be answered immediately and we will work out the best deal possible for you.

Delivery

Our turnaround time is normally within 7 to 10 working days from receipt of your purchase order, payment and artwork, but we can sometimes meet urgent deadlines. Rush jobs of 7 days or less can often be accommodated but may be subject to a surcharge. Any changes made to your order after you place it are likely to cause delay and may incur further charges.

Supplying artwork for printing and embroidery

If you are supplying a design or a logo for use in screen printing or embroidery, please read the following guidelines on how best to send this to us:

• We are able to make use of most designs or images that you send us – even a rough sketch! However, if your design requires work by our artwork team to make it useable for screenprinting or embroidery, then additional artwork charges may apply.

• For simple image amendments or ‘tidying up’ we will normally not make a charge. For complex designs are new creations by our artwork team, our costs are £25 per hour plus VAT. If you are unsure just send your artwork file in to us for assessment.

• We are able to use most file formats but our preferences are illustrator or photoshop files (ai, eps or pdf). However, if you have a good quality jpeg or word document image then this should suffice.

Garment Samples

If you need a garment sample/s prior to placing an order please ask our sales team. We are more than happy to send these out if required. Sample costs vary depending on the garment but this is fully refundable once returned.

Can you send me colour swatches?

Yes we can! If you are unsure about colours or need to match the material against something else, then do ask for a colour swatch of the garment in which your are interested. There is no charge for this service.

Can you produce a mock-up of my design on a garment?

Absolutely! Once we have received your order and artwork we will create a digital mock-up which will be emailed out to you for signing off. Feel free to ask any questions or make any changes if the customised garment does not look right.

Can I get a catalogue?

Our full catalogue is online. We have so many garments, clothing and promotional products for customisation that it would fill a telephone directory! Even though the choice is huge our product search facility (top right of our website) makes looking for the right garment or promotional gift a breeze!

Washing instructions

We recommend that all customised screen printed and digitally printed garments (including transfer prints) are machine washed at 30 degrees.

Embroidered garments can be washed at the same temperature as suggested in the clothing label.

When ironing please ensure that any print is ironed from the inside of the garment only!

Terms and Conditions

Please see our Terms and Conditions.

Do you supply blank garmets?

Yes we do. All of our garments in our online catalogue can be ordered without any decoration. Just contact our sales team with your enquiry.

Minimum Order - Screen Printing

For screen printing our minimum order is 10 garments. This is due to the lengthy set-up process – any less than 10 would prove to be disproportionately expensive. If less than 10 are required we would recommend digital printing. We have at least 6 price breaks on quantity orders – just ask our sales team!

Minimum Order - Embroidery

The minimum embroidery order is only one! But you will find significant price breaks if you order more.

Minimum Order - Digital Printing

The minimum order for digital printing is one! (Please don’t forget that digital printing works best on high cotton content garments, 98%+)

Payment terms - new customers

For new customers we operate a pro-forma invoice scheme. Upon receipt of your order we will send out a pro-forma invoice which can be settled by BACS, CHAPS or cheque. We also accept all major credit cards.

Payment terms - Accounts

Should you wish to open an account with Shirtworks please feel free to contact our accounts department on 0800-07255334 or email ranjit@shirtworks.co.uk